Terms Of Use - Pilgrimz

Last Update: Nov 26, 2025

(English Translation – For Convenience Only)

This English version of the Terms of Use is provided for convenience only. In the event of any discrepancy or conflict between this translation and the original French version, the French version shall prevail.

OBJECT – SCOPE OF APPLICATION

PILGRIMZ SAS makes available to users the PILGRIMZ mobile application, a social network dedicated to cultural travel.

The Application enables Users to follow tourist routes and benefit from an audio guide automatically triggered when approaching a point of interest. Using geolocation, travelers can discover cultural and historical information about monuments and emblematic sites in a city, explore freely, or follow self-guided itineraries.

These Terms of Use (the “Terms of Use” or “Terms”) set out the terms and conditions under which PILGRIMZ makes the Application available to Users.

DEFINITIONS

All terms below, when used with a capital letter, have the meanings set out hereafter:

“Application”: the PILGRIMZ mobile application.
“Account”: the user account that each User must create when registering on the Application.
“Terms of Use” or “CGU”: these Terms of Use governing the PILGRIMZ mobile application.
“Party” or “Parties”: individually, the User or the Company; collectively, the User and the Company.
“PILGRIMZ” or the “Company”: PILGRIMZ SAS, registered with the Montpellier Trade and Companies Register (RCS de Montpellier).
“Privacy Policy”: the privacy policy applicable to the use of the Application, available at: www.wearepilgrimz.com/fr/politique-de-confidentialité.
“User(s)”: the users of the PILGRIMZ application.

ACCEPTANCE AND MODIFICATION OF THE TERMS OF USE

The Terms of Use must be accepted by every User before completing their registration on the Application.

The User acknowledges and accepts that:

these Terms of Use may be amended or updated at any time by PILGRIMZ in order to improve or develop the Application;
in the event of modification of the Terms of Use, the new terms will be notified to the User, who will be invited to accept them in order to continue using the Application and benefiting from the Services.

REGISTRATION – USER ACCOUNT

After downloading the Application, each User must create a User Account in order to access the features offered.

When registering, the User undertakes to provide a valid email address and a username. This information must be accurate, complete, and regularly updated.

The Application is intended for persons who are at least eighteen (18) years old.

The User Account is strictly personal. It may not be shared, assigned, or transferred to any third party.

The Account enables the User in particular to access their history of routes and other personalized features of the Application.

Access to the Application is free of charge, except in the event of the voluntary purchase of paid routes. In such cases, the User will be clearly informed in advance of all applicable prices and terms.

USE OF THE APPLICATION

Resources necessary for normal use of the Application

Access to the Application and its features requires an Internet connection. Any costs relating to such connection (mobile subscription, Wi-Fi, data, etc.) are borne exclusively by the User.

PILGRIMZ may not be held liable for any interruption, slowdown, or failure of the connection likely to affect use of the Application.

To fully benefit from the Services, the User must activate the geolocation function of their device. The User may choose to authorize geolocation on a one-off basis, only while using the Application, or on an ongoing basis, depending on their smartphone settings.

The Application is designed for use on a recent smartphone with an up-to-date operating system.

The Company accepts no liability in the event of any interruption, malfunction, or incompatibility of the Application resulting in particular from unsuitable equipment, an obsolete operating system, or insufficient Internet access.

Prohibited uses

TO THE EXTENT PERMITTED BY LAW, THE USER MAY NOT IN ANY CIRCUMSTANCES ADAPT, MODIFY, DECOMPILE, DISASSEMBLE, REVERSE-ENGINEER, TRANSLATE, ADAPT, COPY, REPRODUCE, DISTRIBUTE, BROADCAST, OR TRANSFER ALL OR ANY PART OF THE APPLICATION WITHOUT THE PRIOR AUTHORIZATION OF PILGRIMZ.

The User undertakes, at all times when using the Application, (i) to comply with applicable national and international laws and regulations and (ii) to comply with these Terms of Use.

The User warrants that they will not use the Application and its content for any illegal, immoral, or unauthorized purpose, or for any purpose contrary to the objectives set out in these Terms of Use.

use the Application for any purpose other than domestic or recreational purposes; any use for professional purposes (for example by professional guides) is subject to the Company’s prior express authorization;
use the Application and any elements derived from it in a manner that infringes any third party’s intellectual or industrial property rights, right to privacy and/or right to their image;
use the Application for any purpose other than that for which it is intended;
create, use, share and/or publish by any means (forum, public profile or otherwise), in connection with use of the Application, any content (text, comments, images, sounds, videos, etc.) that is aggressive, threatening, malicious, defamatory, false, pornographic, paedophilic, obscene, vulgar, racist, xenophobic, inciting hatred, sexually explicit, violent, contrary to accepted standards of behaviour, or otherwise objectionable;
create, use, share and/or publish by any means (forum, public profile or otherwise), in connection with use of the Application, any content (text, words, images, sounds, videos, etc.) that would constitute a breach of a confidentiality obligation or that would encourage the commission of an unlawful activity (including, but not limited to, hacking, cracking or distribution of counterfeit software);
carry out any activity aimed at accessing elements or features of the Application whose use has not been authorized by the Company;
modify, distort, block, abnormally load, disrupt, slow down and/or hinder the normal operation of all or part of the Application or its accessibility, or attempt to do any of the foregoing;
transmit or disseminate any virus, Trojan horse, worm, time bomb, corrupted file and/or similar destructive device or corrupted data within the Application, and/or organize, participate in or be involved in any way in an attack on the Company’s servers and/or the Application and/or the servers and/or services of its service providers and partners;
harass other potential users of the Application, send them unsolicited messages for commercial prospecting purposes, use the Application for surveys, contests, pyramid schemes or similar operations, or send emailings, spam or any other unsolicited advertising or promotional material, whether for commercial purposes or otherwise;
use another user’s Application account, impersonate any person or entity, or otherwise misrepresent their relationship with any person or entity in relation to the Application or through its use;
collect or intercept, by any means not expressly authorized by the Company, data exchanged by other users, or the usernames and/or passwords of any other user of the Application;
attempt to obtain or obtain a password, information relating to another user account or any other private information of another user of the Application, and/or sell, rent, share, lend and/or otherwise transfer to any third party any user account and/or the means of accessing it, and/or otherwise allow any third party to benefit from a User’s account;
use the Application in any manner that does not comply with these Terms of Use;
use any large-scale query technology in relation to the Application in order to automatically collect data and information contained in the Application. In general, the Company prohibits any attempt or action that may be akin to data scraping.

In the event of manifestly abusive use of the Application by the User, the Company reserves the right to suspend or delete the User’s Account without prior notice.

Maintenance of the Application

The Company reserves the right to interrupt access to the Application for maintenance purposes (in particular in the event of bugs or malfunctions of any kind relating to the Application) in order to keep the Application operational, as well as to add new features to improve the user experience or update the Application’s software.

SECURITY

The Company undertakes to use the means at its disposal to secure the Application. However, given the limits and inherent complexity of the Internet, the Company is only bound by an obligation of means and does not guarantee absolute security or uninterrupted access to the Application.

The User acknowledges and accepts the characteristics and limitations of the Internet, including technical performance, response times and risks inherent in the transmission of data.

The User undertakes to notify PILGRIMZ without delay of any malfunction, anomaly or suspected security breach of the Application, so that the Company can take appropriate measures as soon as possible.

The User is solely responsible for taking all appropriate measures to protect their own systems, data and content against potential threats such as viruses, malware or other malicious code.

WARRANTIES – LIABILITY

The User is solely responsible for all content that they publish or share via the Application, on their social networks, or on any other medium, platform or with any third party.

It is the User’s responsibility to ensure that such content does not infringe third-party rights (including copyright, image rights and privacy), that it is truthful, and that it complies with applicable law.

PILGRIMZ makes every effort to provide reliable and up-to-date information within its audio guides. However, the Company does not guarantee the accuracy, relevance or completeness of information relating to points of interest, which may come from external sources or third parties. The User is therefore encouraged to always consult sources of information other than the content of the Application, particularly in the event of doubt regarding information provided by the Application, or in the event of any contradiction between information provided by the Application and other external sources.

PILGRIMZ is not responsible for the quality, reliability or availability of content or services accessible via any links, tools or third-party platforms integrated into the Application.

The User is also responsible for the decisions they make and their actions while using the Application. The User must use the Application in an appropriate and safe environment and remain vigilant when using the Application, so as to avoid, in particular, any accident (such as a fall, collision with a third party, or any other accident resulting from lack of attention). PILGRIMZ in particular recommends that the User always stop in an appropriate and safe place to consult the Application’s content and avoid walking or moving while looking at the Application interface.

To the extent permitted by applicable law, PILGRIMZ shall not be liable for any direct or indirect, material or immaterial, incidental, special, consequential or punitive damages suffered by the User, including, without limitation, any loss of data, loss of profits, or inability to use the Application, even if the Company has been informed of the possibility of such damages.

INTELLECTUAL PROPERTY

Website

All intellectual property rights in the PILGRIMZ website available at https://wearepilgrimz.com/, its content, its graphic elements and all of its components belong exclusively to PILGRIMZ, which holds all related intellectual property rights.

Any unauthorized use or reproduction, even partial, of the PILGRIMZ website, its content, its graphic design or any of its elements is strictly prohibited.

Protection of the Application

The Company owns the Application and the software it contains enabling the Application’s services to operate, as well as the accompanying documentation and all related intellectual property rights.

The licence granted to the User to use the Application and the software it contains does not entail any transfer of intellectual property rights, but only a limited right to use the Application.

Furthermore, all the elements making up the Application, including in particular trademarks, text, code, logos, graphics, images and names, are the property of the Company.

Any unauthorized use, extraction, representation or reproduction of these elements without the Company’s prior express authorization may constitute an infringement punishable under criminal law.

User’s general commitments

The User undertakes not to modify, copy, reproduce, download, broadcast, transmit, commercially exploit and/or distribute in any way whatsoever the Application, the pages of the website https://wearepilgrimz.com/ or the source code of the elements comprising said website and/or the Application, as well as any databases that may be accessible thereon.

More generally, the User undertakes to refrain from any action or act that may directly or indirectly infringe the Company’s intellectual property rights.

User Intellectual Property

User-generated content remains the property of the User. However, by publishing content on the Application, the User grants the Company the right to use, distribute and modify such content within the Application. Users thus grant PILGRIMZ a worldwide, free, non-exclusive licence to use, distribute, display and modify their content in accordance with their requests, for the purpose of providing the Services.

If any User content is found to infringe copyright laws, such content will be removed and the User’s Account may be deleted. Any person may report copyright infringements at the following address:

[email protected]

PERSONAL DATA

Processing of personal data

Use of the Application involves the collection and processing of the User’s personal data in order to:

provide access to the Application and enable its use;
comply with the Company’s legal obligations; and
respond to the Company’s legitimate interests.

In this context, the Company acts as data controller within the meaning of EU Regulation No. 2016/679 and French Act No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, as amended. The Company therefore undertakes to comply with the legal obligations arising from this regulation.

In accordance with this regulation, the Company has published a Privacy Policy which supplements these Terms of Use and informs individuals about the processing of their personal data.

Use of the Application therefore implies knowledge of this Privacy Policy. However, without prejudice to reading the Privacy Policy in full, Users are hereby informed that they have the following rights over their personal data processed by the Company:

the right to request access to their personal data (right of access);
the right to modify directly, or request the modification of, their personal data at any time (right to rectification);
the right to obtain the erasure of their personal data without undue delay (right to erasure);
the right to withdraw their consent where it has been given;
the right to object to or request restriction of the processing of their personal data (right to restriction of processing);
the right to receive the personal data they have provided in a structured, commonly used and machine-readable format, where this is possible and reasonable (right to data portability).

Users also have the right to lodge a complaint with a supervisory authority (in France, the CNIL).

Any questions or requests concerning these rights may be addressed to the Company at the following address:

By email: [email protected]

For each request, PILGRIMZ may request proof of the precise and verifiable identity of the person submitting the request.

Any person having a complaint relating to the processing of data by PILGRIMZ may also contact the Commission Nationale de l’Informatique et des Libertés (CNIL), 3 place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – FRANCE, whose website is available at: www.cnil.fr.

Cookies

Use of the website https://wearepilgrimz.com/ and of the Application may also result in cookies or other trackers being placed on or read from Users’ devices. The Company provides all necessary information on such cookies and trackers in its Privacy Policy.

GENERAL PROVISIONS

Tolerance

The User acknowledges that any tolerance by the Company of a situation shall not be construed as granting the User any acquired rights. The Company may, at any time, require the User to comply fully with all of their obligations as set out in these Terms of Use.

Partial nullity

If one or more provisions of these Terms of Use are held to be invalid or declared as such pursuant to a law or regulation, or following a final and binding decision by a competent authority, the remaining provisions shall remain in full force and effect.

Language

These Terms of Use are drafted in French. In the event of a translation of these Terms of Use into a foreign language, the French language version shall prevail over any other translation.

Governing law

These Terms of Use are governed by and construed in accordance with French law.

Disputes

In the event of a dispute with the Company, the Parties shall endeavour to find an amicable solution.

In the first instance, the User is invited to contact PILGRIMZ’s customer service department at the following address:

[email protected]

Where the User is regarded as a consumer within the meaning of French consumer law, they may refer the matter free of charge to a consumer mediator for any dispute with the Company that has not been resolved amicably.

For this purpose, the Company uses the following mediation service:

CM2C
49 rue de Ponthieu
75008 PARIS – FRANCE
Tel.: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: [email protected]

If no amicable resolution or settlement through mediation is reached, the competent court shall be determined in accordance with the applicable rules of civil procedure.